Aim & Scope

ISCSITR-International Journal of ERP and CRM (ISCSITR-IJEC) aims to advance the knowledge and understanding of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems by serving as a platform for high-quality, peer-reviewed research. The journal provides a scholarly forum for the exploration of theoretical frameworks, methodological innovations, practical implementations, and emerging trends in ERP and CRM across diverse industries and organizations.

Aim

The primary aim of ISCSITR-IJEC is to:

  • Promote rigorous research and development in the fields of ERP and CRM.

  • Bridge the gap between academic research and industry practices.

  • Disseminate innovative solutions, frameworks, models, and best practices that enhance organizational decision-making, efficiency, and customer engagement through ERP and CRM systems.

  • Foster interdisciplinary and cross-functional dialogue among researchers, practitioners, educators, and policymakers.

Scope

ISCSITR-IJEC welcomes original research papers, review articles, case studies, and technical notes that cover (but are not limited to) the following areas:

ERP Systems

  • ERP implementation strategies and project management

  • ERP customization and configuration

  • Integration of ERP with legacy systems and emerging technologies

  • ERP for SMEs and large enterprises

  • Cloud-based and SaaS ERP solutions

  • ERP performance measurement and ROI

  • ERP in manufacturing, healthcare, education, and government sectors

CRM Systems

  • Customer data analytics and predictive modeling

  • CRM implementation and user adoption challenges

  • CRM in the context of digital transformation

  • Social CRM, mobile CRM, and AI-driven CRM

  • Customer segmentation, personalization, and loyalty programs

  • CRM for service improvement and customer experience management

  • Privacy and ethical concerns in CRM data handling

Interdisciplinary and Emerging Topics

  • AI, IoT, Blockchain integration with ERP and CRM

  • Data mining and big data analytics in ERP/CRM

  • Human-computer interaction and UI/UX design for ERP/CRM systems

  • Case studies on successful and failed ERP/CRM projects

  • Educational ERP/CRM platforms and academic use cases

Through this broad scope, ISCSITR-IJEC encourages innovative contributions that reflect the evolving landscape of ERP and CRM systems and their critical role in modern business strategies and IT ecosystems.